Questionnaire of logistics service quality between self-built logistics mode and third party logistics mode among B2C e-commerce Companies in China

This questionnaire is a part of the master degree’s dissertation of International business management with Logistics, School of Management and Languages, Heriot-Watt University. The objective of this survey is to identify the characteristics and differences of service quality between self-built logistics mode and third party logistics mode.

This survey would select Amazon China represented as a model of self-built logistics mode while Tmall to represent the third-party logistics mode, to supply a scientific decision-making basis for enterprises' logistics strategy, enabling enterprises to find the most suitable and practical logistics distribution mode to enhance their core competitiveness.

All participants take part in this study in a voluntary way, and the obtained information will be used for academic purpose only. Assurances have been given that all respondents’ information is confidential and anonymous.

Loading ...

Have you ever shopping online? * (必填, 单选)

How many times do you usually shopping online? * (必填, 单选)

Many times a month
Once a month
Once several months
Hardly ever

What website do you like to shop online?(Multiple) * (必填, 多选, 至少选择1项, 最多选择5项)

Do you think what is the key attributes of online shopping??(two most) * (必填, 多选, 至少选择1项, 最多选择2项)

Will you choose a online shopping website on the basis of its logistics service quality? * (必填, 单选)

Which logistics factor is more important in e-commerce companies?(most four) * (必填, 多选)

_________________________________________________________________

Have you ever been shopped in Amazon China? * (必填, 单选)

If you have been shopping in the Amazon China, please answer the following related question, or skip to next major question please.

The customers’ satisfaction of the logistics services‘ quality about Amazon China (one option only)waw (单选)

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Number of delivery options offered
Cargo tracking service provided by the company
The company's goods can be served within the time required
The company's goods can be served within the place required
Packaging of goods
The quantity and model of goods served by the company match orders exactly
Intact packaging
Professional services and friendly attitudes of the company staff
The services of return and exchange goods are simple, convenient, and responsible
The company's general logistics service

_________________________________________________________________

Have you ever been shopped in Tmall? * (必填, 单选)

If you have been shopping in the Tmall, please answer the following related question, or skip to next major question please.

The customers’ satisfaction of the logistics services‘ quality about Tmall (one option only) (单选)

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Number of delivery options offered
Cargo tracking service provided by the company
Packaging of goods
The company's goods can be served within the time required
The company's goods can be served within the place required
The quantity and model of goods served by the company match orders exactly
Intact packaging
Professional services and friendly attitudes of the company staff
The services of return and exchange goods are simple, convenient, and responsible
The company's general logistics service

_________________________________________________________________

Have you ever been shopped in Amazon China and Tmall? * (必填, 单选)

If you have been shopping in the Amazon China and Tmall, please answer the following related question, or skip to next major question please.

Compared with Amazon China (单选)

	Yes	No
Number of delivery options of Tmall offered is good
Cargo tracking service provided by Tmall is very effective
Tmall's goods can be served within the time required
Tmall's goods can be served within the place required
The Goods of Tmall has a better packaging
The quantity and model of goods served by Tmall match orders more exactly
The goods served by Tmall are not damaged or with any defect
More professional services and friendly attitudes of Tmall's staff
The Tmall's services of return and exchange goods are more simple, convenient, and responsible
Tmall's general logistics service is better

_________________________________________________________________

What is your gender? * (必填, 单选)

Male
Female

Thank you for completing this questionnaire. Results will be treated in confidence. Please leave your email address if you are interested in the results .

Questionnaire of logistics service quality between self-built logistics mode and third party logistics mode among B2C e-commerce Companies in China

Have you ever shopping online? * (必填, 单选)

How many times do you usually shopping online? * (必填, 单选)

What website do you like to shop online?(Multiple) * (必填, 多选, 至少选择1项, 最多选择5项)

Do you think what is the key attributes of online shopping??(two most) * (必填, 多选, 至少选择1项, 最多选择2项)

Will you choose a online shopping website on the basis of its logistics service quality? * (必填, 单选)

Which logistics factor is more important in e-commerce companies?(most four) * (必填, 多选)

_________________________________________________________________

Have you ever been shopped in Amazon China? * (必填, 单选)

The customers’ satisfaction of the logistics services‘ quality about Amazon China (one option only)waw (单选)

_________________________________________________________________

Have you ever been shopped in Tmall? * (必填, 单选)

The customers’ satisfaction of the logistics services‘ quality about Tmall (one option only) (单选)

_________________________________________________________________

Have you ever been shopped in Amazon China and Tmall? * (必填, 单选)

Compared with Amazon China (单选)

_________________________________________________________________

What is your gender? * (必填, 单选)

What is your age? * (必填, 单选)

Thank you for completing this questionnaire. Results will be treated in confidence. Please leave your email address if you are interested in the results .

Email address