客户满意度调查Customer satisfaction survey
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客户名称/Client's Name *
公司名称/Company Name *
联系电话/Phone *
邮寄地址/E-Mail address *
项目名称&合同号码/Project name and contract number *
准备工作/Preparatory work *
| 是/YES | 否/NO | |
| 我司员工在进场前是否看过场地/Has our staff seen the venue before entering the site for setup? | ||
| 是否针对场地的实际情况给您建议/Have you received suggestions about the setup on this site from us? |
您的建议/Your advice on preparatory work:
进场/Move-in *
| 是/Yes | 否/No | |
| 进场时间是否准时/Has the move-in been on time? | ||
| 进场员工是否穿着整齐统一/Did the move-in staff wear uniforms? |
您的建议/Your advice on Move-in：
搭建 & 拆卸/Setup & Dismantlement *
| 非常满意 / Very satisfied | 满意 / Satisfied | 不满意 / Not satisfied | 需要投诉 / Needed to complain | |
| 结构部份(支架、横梁等)质量和外观满意度/Your satisfaction with the quality and appearance of the structural parts | ||||
| 篷布是否清洁，安装后是否平整/Cleanliness of the PVC, degree of wrinkling after setup | ||||
| 现场人员是否给予搭建交接单及您对搭建的满意度/Overall satisfaction with the setup | ||||
| 现场人员是否给予拆卸交接单及您对拆卸的满意度/Overall satisfaction with the dismantlement |
您的建议/Your advice on setup and dismantlement:
装修/Decoration *
| 无此项服务/Not part of this project | 非常满意 / Very satisfied | 满意 / Satisfied | 不满意 / Not satisfied | 需要投诉 / Needed to complain | |
| 地板，空调安装(美观度，质量)/Your satisfaction with the quality and overall appearance of the flooring and the air-conditioning | |||||
| 结构的其它装饰(如顶、玻璃、门、包柱等)外观的满意程度/Your satisfaction with the appearance of structural parts such as drapery, curtains, glass, doors, frame part cladding etc. | |||||
| 其它装饰(如家具，灯饰，喷绘等)的满意程度/Your satisfaction with other parts such as furniture, lighting, PVC prints etc. |
您的建议/Your advice on decoration:
服务/Service *
| 非常满意 / Very satisfied | 满意 / Satisfied | 不满意 / Not satisfied | 需要投诉 / Needed to complain | |
| 对现场工程人员的服务的满意程度/Your satisfaction with the service of the on-site engineering staff | ||||
| 对销售人员的服务的满意程度/Your satisfaction with the service of the sales staff | ||||
| 对现场项目执行人员的服务满意度/Your satisfaction with the on-site project management staff | ||||
| 施工的规范性（卸货，安全，场地保护，电路施工等）/Your satisfaction with the orderliness of the construction (Unloading, safety, site protection, electric power installation) | ||||
| 现场的纪律性/ | ||||
| 值班员工是否一直在现场，能否解决现场问题，是否有叫必到/Has the standby staff always been on-site? Were they able to solve issues you may had? Did you have to make extra calls for them? |